Privacy Policy
Last updated:
POONAM TECHNOLOGY ("we", "us", "our") provides WhatsApp automation services for restaurants and cloud kitchens. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
1. Information We Collect
- Account and contact details (name, email, phone, business name)
- Usage and device data (browser type, IP address, pages visited)
- Customer communication content and metadata processed via WhatsApp Business API
- Billing information where applicable
2. How We Use Information
- To provide and improve our services
- To send transactional notices (order updates, OTPs, alerts)
- To send marketing communications with your consent and subject to opt-out
- To ensure compliance with policies, laws, and security requirements
3. Legal Basis
We process data based on consent, contract performance, legitimate interest (service improvement, security), and legal obligations, as applicable.
4. Sharing & Transfers
We may share data with:
- WhatsApp/Meta Business Solution Providers (BSPs) for official API messaging
- Payment processors, analytics, and hosting providers
- Authorities where legally required
5. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this Policy or as required by law and contracts.
6. Your Rights
Subject to applicable laws, you may request access, correction, deletion, restriction, portability, or object to processing. Contact us at the address in the Contact section.
7. Cookies
We use cookies and similar technologies for essential site functions, analytics, and preferences. See our Cookie Policy for details.
8. Children
Our services are not directed to children under 13 (or applicable age). We do not knowingly collect data from children.
9. Security
We implement technical and organizational safeguards to protect personal data. However, no method is 100% secure.
10. Changes
We may update this Policy. We will post changes here and update the "Last updated" date.
11. Contact
POONAM TECHNOLOGY
Email: privacy@poonamtechnology.com
Address: To be updated